Is claims adjusting a dying field, and will AI replace insurance adjusters?

Employment of claims adjusters, appraisers, examiners, and investigators is projected to decline 6% from 2025 to 2035, according to the Bureau of Labor Statistics, with auto damage appraisers down 9%. Technology and AI are expected to automate some tasks, but natural disasters continue to influence demand for property and casualty adjusters, so the field is shrinking slowly rather than disappearing. About 21,600 openings per year are projected through 2035, nearly all from workers leaving the occupation.

No. The U.S. Bureau of Labor Statistics projects claims adjuster, appraiser, examiner, and investigator employment to decline 6% from 2025 to 2035. Even so, the Bureau still projects about 21,600 job openings in the field each year to replace workers who transfer or leave the occupation.