How can I contact NMLS customer service for support?
The NMLS Call Center can be reached at 1-855-665-7123, Monday through Friday, 9:00 AM to 9:00 PM Eastern Time. For SAFE MLO test scheduling, Prometric can be reached at 1-877-671-6657, Monday through Friday, 8:00 AM to 8:00 PM Eastern Time, with online scheduling available 24 hours a day.
The NMLS Call Center can be reached at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM ET. For questions specific to Alabama MLO licenses, the State Banking Department's licensing staff can be reached at (334) 242-3452, and the department's toll-free number is (866) 465-2279.
Sources: Alabama Banking Dept: SAFE Mortgage Licensing Act text (PDF) — Code of Ala. Title 5, Chapter 26; Alabama Banking Dept: Alabama Mortgage Brokers Licensing Act (Code of Ala. 5-25) text (PDF).
The Nationwide Multistate Licensing System (NMLS) Call Center can be reached at 1-855-665-7123. For Arizona-specific loan originator licensing questions, contact the Arizona Department of Insurance and Financial Institutions (DIFI) at (602) 771-2800 or felicensing@difi.az.gov.
Sources: A.R.S. 6-991.03: Loan originator licensing; renewal; qualifications; application; fees; A.R.S. 6-991.04: Issuance of LO license; employer notice; renewal; inactive status; address change; fee.
Call the NMLS Call Center at (855) 665-7123. For Arkansas-specific licensing questions, contact the Arkansas Securities Department at (501) 324-9260, toll-free at (800) 981-4429, or by email at ASDinfo@arkansas.gov. The department's office is at 1 Commerce Way, Suite 402, Little Rock, AR 72202.
Sources: Fair Mortgage Lending Act, Ark. Code 23-39-501 et seq., effective Aug 5, 2025 (ASD-published PDF); 23 CAR 301: Rules of the Fair Mortgage Lending Act (Arkansas Securities Department).
The NMLS Call Center can be reached at (855) 665-7123. The California Department of Real Estate also operates a public information line at (877) 373-4542 for licensing questions, and the DFPI Escrow and Mortgage Lending Office can be reached at (866) 275-2677.
Sources: California DRE: MLO License Endorsement Information; California DRE: How to Obtain a Mortgage Loan Originator License (RE 19).
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM ET. The center handles questions about NMLS accounts and applications through the Nationwide Multistate Licensing System and Registry.
Sources: Colorado Division of Real Estate: MLO steps for initial licensure; Colorado DRE: MLO application instruction guide (incl. temporary authority).
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday, 9:00 AM to 9:00 PM Eastern Time. For Connecticut-specific questions, contact the Department of Banking's Consumer Credit Division at (860) 240-8200 or toll-free at 800-831-7225, or email dob.ccl@ct.gov.
Sources: Conn. Gen. Stat. Ch. 668 Part I (36a-485 to 36a-498h): mortgage lenders, brokers and loan originators; NMLS: Connecticut state-specific PE and CE requirements for MLOs.
The NMLS Call Center is 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM ET. For Delaware-specific licensing questions, you can also call the Office of the State Bank Commissioner's licensing staff at (302) 739-4235.
Sources: 5 Del. C. Ch. 24: Mortgage Loan Originators (Delaware SAFE Act); 5 Del. Admin. Code § 2401-5.0: Fees (Regulation 2401).
NMLS customer service is available through the NMLS Call Center at 1-855-665-7123. For questions specific to the DC mortgage license, you can also contact the Department of Insurance, Securities and Banking (DISB) at (202) 727-8000 or bankingbureau@dc.gov. DISB's office is at 1050 First Street NE, Suite 801, Washington, DC 20002.
Sources: NMLS: District of Columbia State-Specific Education Requirements (PE and CE) for MLOs; D.C. Code § 26-1103: License Requirements.
For help with a Florida mortgage filing in NMLS, contact the Florida Office of Financial Regulation licensing staff at (850) 410-9895 or OFR.NMLS@flofr.gov. To schedule the SAFE MLO test, call Prometric at 1-877-671-6657 or book online after paying the test enrollment through NMLS. All Florida mortgage applications, amendments, and renewals are filed through the NMLS.
Sources: Fla. Stat. 494.00312: Loan originator license; Fla. Stat. 494.00313: Loan originator license renewal.
You can reach the Nationwide Multistate Licensing System & Registry (NMLS) call center at (855) 665-7123. For Hawaii mortgage licensing questions, email the Division of Financial Institutions at dfi-nmls@dcca.hawaii.gov or call 1-844-808-3222; email is the preferred means of contact. The Division posts license items in the NMLS system.
Sources: HRS 454F-22: Mortgage loan originator, MLOC, exempt sponsoring MLOC, nonprofit, and mortgage servicer company fees (DFI copy, amendments through 2014); HRS 454F-6: Pre-licensing and re-licensing; education of mortgage loan originators (DFI copy, amendments through 2014).
Call the NMLS call center at 1-855-665-7123 for help with your account, MU4 filing, or renewal. For Illinois-specific mortgage loan originator questions, IDFPR can be reached at 1-844-768-1713 or FPR.LoanOriginator@Illinois.gov. IDFPR's Chicago office is located at 555 West Monroe Street, 5th Floor.
Sources: Illinois IDFPR: Mortgage loan originator (official MLO licensing page); IDFPR: Mortgage Loan Originator Frequently Asked Questions.
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM ET. For questions about an Indiana MLO license application, email the Indiana Department of Financial Institutions (DFI) at dfimloapplications@dfi.in.gov and include your NMLS number in the subject line. General Indiana licensing questions go to dfilicensing@dfi.in.gov or (317) 453-2566.
Sources: Indiana DFI: MLO FAQ (updated 08/26/2025); NMLS: Indiana (IN - DFI) state-specific PE and CE requirements for MLOs.
The NMLS Call Center is 1-855-665-7123 (1-855-NMLS-123), available Monday through Friday from 9:00 AM to 9:00 PM ET. NMLS handles applications and renewals for the Kansas mortgage loan originator license. For Kansas-specific licensing questions, contact the Office of the State Bank Commissioner's Consumer and Mortgage Lending Division at (785) 380-3939 or licensing@osbckansas.org.
Sources: K.S.A. 9-2203: License required; loan originator registration; one company; remote locations; K.S.A. 9-2204: Application for mortgage company license and loan originator registration.
The NMLS call center is 855-NMLS-123 (855-665-7123). For Kentucky-specific licensing questions, the Department of Financial Institutions licensing line is 800-223-2579, and the mortgage loan originator contact is 502-782-2624.
Sources: KRS 286.8-255: Registration with department required for mortgage loan originator; renewals; CE; background checks; minimum standards; KRS 286.8-260: Continuing professional education required for persons registered under subtitle.
The NMLS Call Center is available at 1-855-665-7123 (1-855-NMLS-123). For Louisiana-specific licensing questions, contact the Louisiana Office of Financial Institutions (OFI) Non-Depository Licensing Section at NMLS@ofi.la.gov or 225-925-4660. OFI communicates with applicants exclusively by email through the NMLS system, so each originator needs a current email address on file.
Sources: La. R.S. 6:1086: Licensure requirement; La. R.S. 6:1088: Application for licensure; surety bond.
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM Eastern Time. For Maine-specific licensing questions, contact the Bureau of Consumer Credit Protection at (207) 624-8527 or CCP.PFR@maine.gov.
Sources: 9-A M.R.S. Article 13: Maine Secure and Fair Enforcement for Mortgage Licensing Act of 2009 (index); 9-A M.R.S. §13-104: State license and registration application and issuance.
The NMLS call center can be reached at 1-855-665-7123 for help with NMLS accounts, education records, testing, and applications. For Maryland-specific licensing questions, the Office of Financial Regulation licensing unit can be reached at (410) 230-6155 or FinReg.Licensing@maryland.gov.
Sources: Md. Code Fin. Inst. §11-606: Prelicensing education; Md. Code Fin. Inst. §11-604: License application and fees.
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM Eastern Time. For Massachusetts licensing questions specifically, email the Division of Banks at nmls@mass.gov or call (617) 367-4480 for mortgage companies and loan originators.
Sources: Massachusetts Division of Banks: Apply for a Mortgage Loan Originator license; 209 CMR 41.00: The Licensing of Mortgage Loan Originators (full text, Final Amendments effective 1/10/20).
The NMLS Call Center can be reached at 1-855-665-7123 (1-855-NMLS123), and it handles all mortgage licensing support for Mississippi. For state-specific questions, the Department of Banking and Consumer Finance can be reached at 601-321-6901 or 1-800-844-2499, or by email at mortgage@dbcf.ms.gov for broker and lender licensees.
Sources: Mississippi SB 2508 (2025), as sent to Governor: S.A.F.E. Mortgage Act amendments (full text of 81-18-9, -11, -14, -15, etc.); Miss. Admin. Code Title 5 Part 2: DBCF Mortgage S.A.F.E. regulations, last amended 4/23/2026.
Call the NMLS call center at 855-665-7123 for help with your record, applications, or renewals. For Missouri-specific licensing questions, contact the Missouri Division of Finance at 573-751-4243 or Finance@dof.mo.gov.
Sources: RSMo 443.706: Licensure required, exemptions; RSMo 443.711: MLO application form, NMLS, fees.
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday, 9:00 AM to 9:00 PM ET. For New Hampshire licensing questions, contact the Banking Department's licensing staff at 603-271-8675 or Licensing@banking.nh.gov.
Sources: NMLS: New Hampshire State PE and CE Requirements for MLOs; NH Banking Department: Mortgage Bankers, Brokers, Servicers, Originators.
The NMLS Call Center can be reached at 1-855-665-7123, Monday through Friday, 9:00 AM to 9:00 PM Eastern Time. For New Mexico licensing questions, you can also contact the Financial Institutions Division at (505) 476-4885 or nmfid.licensing@state.nm.us.
Sources: NMLS: New Mexico state-specific PE and CE requirements for MLOs; New Mexico FID: FAQs (mortgage loan companies and originators).
The NMLS Call Center can be reached at 1-855-665-7123, Monday through Friday, 9:00 AM to 9:00 PM Eastern Time. For questions specific to New York mortgage loan originator applications, the state Department of Financial Services accepts email at MLO@dfs.ny.gov.
Sources: N.Y. Banking Law § 590: Definitions; registration required; N.Y. Banking Law § 591-a: Application to register as a mortgage broker; fees.
For NMLS system questions, call the NMLS Call Center at (855) 665-7123. For North Dakota licensing questions, contact the Department of Financial Institutions at 1200 Memorial Highway, Bismarck, ND 58504, call 701-328-9933, or email dfi@nd.gov.
Sources: NDCC Chapter 13-10: Mortgage Loan Originators (North Dakota Century Code); N.D. Admin. Code 13-08-01-01: Mortgage Loan Originator Fees.
For Ohio mortgage loan originator licensing questions, contact the Ohio Division of Financial Institutions, Consumer Finance licensing staff, at (614) 644-6484 or WebDFI-CF@com.ohio.gov. Applications and license records are managed through the Nationwide Multistate Licensing System (NMLS).
Sources: NMLS: Ohio state-specific PE and CE requirements for MLOs; Ohio Division of Financial Institutions: NMLS resources.
Call the NMLS Call Center at 1-855-665-7123 for help with NMLS accounts, applications, and course-completion reporting. For Oklahoma-specific licensing questions, you can also contact the Department of Consumer Credit at (405) 521-3653 or licensing@okdocc.ok.gov, located at 629 NE 28th Street, Oklahoma City, OK 73105.
Sources: Oklahoma DOCC: Mortgage Loan Originator license page; NMLS: Oklahoma state-specific PE and CE requirements for MLOs.
Call the NMLS call center at 855-665-7123 for help with your account, application, or fees. For Oregon-specific licensing questions, contact the Division of Financial Regulation at 503-378-4140, or the non-depository licensing program at (503) 947-7300.
Sources: Oregon DFR: Mortgage loan originator licensing FAQ; NMLS: Oregon state-specific PE and CE requirements for MLOs.
Call the NMLS Call Center at 1-855-665-7123 for help with NMLS accounts, applications, education, testing, and renewals. For Pennsylvania licensing questions, contact the Department of Banking and Securities Non-Depository Licensing Office at 717-787-3717 or ra-asklicensing@pa.gov.
Sources: 7 Pa.C.S. Chapter 61: Mortgage Loan Industry Licensing and Consumer Protection (Pennsylvania Mortgage Licensing Act); NMLS: Pennsylvania State-Specific Education Requirements (PE and CE) for MLOs.
The NMLS Call Center is 1-855-665-7123, staffed Monday through Friday from 9:00 AM to 9:00 PM ET. For Rhode Island licensing questions, contact the Division of Banking at the Rhode Island Department of Business Regulation at (401) 462-9503 or dbr.bankinquiry@dbr.ri.gov.
Sources: NMLS: Rhode Island state-specific PE and CE requirements for MLOs; 230-RICR-40-10-2: Lenders, Loan Brokers, Small Loan Lenders, Third-Party Loan Servicers and Mortgage Loan Originators (RI DBR regulation).
The NMLS Call Center can be reached at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM Eastern Time. NMLS operates the system on behalf of participating state agencies, including the Tennessee Department of Financial Institutions.
Sources: Tenn. Comp. R. & Regs. ch. 0180-17: Rules pertaining to mortgage lending, loan servicing and loan brokering; Tennessee Department of Financial Institutions: Mortgage Loan Originator license page.
Call the NMLS Resource Center at 1-855-665-7123 for help with your NMLS account and filings. For Texas-specific questions, the Department of Savings and Mortgage Lending licensing section can be reached at (512) 475-1350 or nmls@sml.texas.gov. For OCCC-issued licenses, call 512-936-7605 or email licensing@occc.texas.gov.
Sources: Texas OCCC: Residential Mortgage Loan Originators; Texas SML: Mortgage origination FAQs.
Call the NMLS Call Center at 1-855-665-7123 for help with your NMLS account, license applications, education, and testing. For questions specific to Virginia, contact the Bureau of Financial Institutions' MLO licensing unit at (804) 371-9690 or mortgagelicensing@scc.virginia.gov.
Sources: Va. Code § 6.2-1702. Application for license; form; content; fee; Va. Code § 6.2-1707. Other conditions for mortgage loan originator licensing.
The Nationwide Mortgage Licensing System and Registry (NMLS) Call Center can be reached at 1-855-665-7123. For West Virginia-specific licensing questions, the West Virginia Division of Financial Institutions Mortgage Division can be reached at (304) 558-2294. NMLS also publishes a West Virginia page covering the state's prelicensing and continuing education requirements.
Sources: W. Va. Code 31-17A-4: State license application and issuance (SAFE Mortgage Licensing Act); W. Va. Code 31-17A-5: Issuance of license (required findings).
For help with the NMLS licensing system, call the NMLS Call Center at 1-855-665-7123 (1-855-NMLS-123). For questions specific to Wisconsin mortgage licensing, contact the Department of Financial Institutions Mortgage Banking section at (608) 261-7578 or DFIMortgageBanking@dfi.wisconsin.gov, or write to PO Box 7876, Madison, WI 53707-7876.
Sources: Wisconsin DFI: mortgage banking fees; Coverage gaps noted during research.
Call the NMLS Call Center at 1-855-665-7123, Monday through Friday from 9:00 AM to 9:00 PM Eastern Time. The Wyoming Division of Banking also lists (240) 386-4444 for NMLS system navigation questions. For Wyoming licensing questions specifically, call the Division of Banking at (307) 777-7797.
Sources: Wyoming Division of Banking: Mortgage Loan Originators (Residential Mortgage Practices Act); Wyoming Division of Banking: UCCC Mortgage Loan Originators (consumer lending).